If you were working on a Word document and forgot to save it, or lost the file somehow, you may be able to recover those files. Follow the Microsoft guide below to see if you can recover them.
https://docs.microsoft.com/en-us/office/troubleshoot/word/recover-lost-unsaved-corrupted-document
If you are having trouble, or have any questions, please give us a call at 1-877-899-1499 and we can assist you further.