How to turn off conversation view in DMail


Sometimes unrelated emails can be stacked like they do when you have a 'conversation' email with someone back and forth. This can happen if there is an email sent to you with the same exact subject line as one that is already in your inbox. If this is a problem for you you can make it so emails never stack like that by following these instructions:


  1. Open DMail and click on the gear icon in the top right 
  2. Scroll down to the bottom of the quick settings penal to the 'Email Threading' section
  3. Uncheck 'Conversation view'

If you are having trouble, or have any questions, please give us a call at x1212 or 1-800-322-3984 and we can assist you further.


Article ID: 3091
Tue 2/8/22 6:32 PM
Tue 3/22/22 1:07 PM