Salesforce multi-factor authentication (MFA) setup


Salesforce has recently updated their policies regarding account security and is now requiring users to enable multi-factor authentication. Davenport University has chosen to use Google Authenticator which is an app that can be installed on your smart phone to provide this second piece of authentication along side your standard username and password. The instructions below will guide you to setting that up.


  1. Install the Google Authenticator app from the Appstore on Apple devices, or the Google Play store on Android devices.

  2. Visit the Salesforce page here:
  3. Select the 'Choose Another Verification Method' link on the Connect Salesforce Authenticator page shown below. If you don't see this page, you may have to login and log back out for it to appear.

  4. Select the 'Use verification codes from an authenticator app, then select Continue. You will now see a QR code which can be used to link the Google Authenticator app on your phone to Salesforce.

  5. Open up the Google Authenticator app and hit the 'Get Started' button until it asks you to setup your first account as shown below.

  6. Tap on the 'Scan a QR code' option shown above. Your phone will now display a square on the screen, position your phone so that the QR code on your computer is inside the square and wait as shown below. This will add your Salesforce account to Google Authenticator. It will generate a new 6 digit authentication code every 30 seconds.

  7. Enter the 6 digit code on your phone in the 'Verification Code' box on your computer and click 'Connect.' Your Google Authenticator is now linked to Salesforce and can be used for multi-factor authentication when logging in. Simply open the app and provide the new 6 digit code when prompted at the Salesforce login screen.

If you are having trouble, or have any questions, please give us a call at 1-877-899-1499 and we can assist you further.


Article ID: 2795
Thu 1/27/22 4:25 PM
Tue 8/2/22 5:24 PM