Wacom tablets are not directly supported by DU Tech Support (CSC) unless it's a basic question about connectivity.
CSC recommends for all other queries that you reach out to Wacom Tech Support directly and they will be able to assist you with any setup or use questions you may have about the devices.
Their contact information is shown below:
Phone: 1-855-699-2266
Support Page: https://www.wacom.com/en-us/support/contact-support
If you are having trouble, or have any questions, please give us a call at 1-877-899-1499 and we can assist you further.