Trouble getting connected to WiFi / missing WiFi network / slow speeds

Overview

If you are having trouble with the Davenport University WiFi, please follow the guidance below.

Instructions

First time connecting a device:

  1. Your device may have special setup requirements depending on its type. Visit the Wireless Guide here: https://my.davenport.edu/information-technology/wifi-guides
  2. Select your device type and follow the instructions to get connected
  3. If you are still having trouble, contact the Customer Support Center at 1-800-322-3984

WiFi connection was working fine in the past:

  1. Restart your device and check your connection
  2. Forget the network on your device and reconnect
  3. Make sure your device is registered with the correct role for the network you are connecting to:
  • Resnet / Resnet-Open → Device must be registered with the Resnet role
  • Resnet-Gaming → Device must be registered with the Gaming role

You can check your registered devices here. If the role is wrong, update it, then forget the network on your device and reconnect.

If you are still having issues after trying the steps above, call the CSC at 1-800-322-3984 or email us at csc@davenport.edu.

Print Article